Justreseller fault reporting form

...... for International Resellers and Partners

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Fault Report Form
Before reporting any fault, please read the guidelines opposite.

To report a fault follow one of the following options:

Phone Customer Services: (44) 870 760 5405 - Option 4 (during service hours 9.30 am to 5.30pm Monday to Friday - UK time)
On line - complete the following fault report form

Please also refer to our customer charter

(* indicates that an entry is required.)

Fault:

Destination Country:*

Full destination number (incl. international code):*

CallBack DDI access number (s) *

Customer's Account number

Can you ring the DDI number? Yes No

Does the DDI number call you back? Yes No

Have you checked the call records? Yes No

Your Name*

Your master account number *

Your contact phone number *

Your email address*

Please provide any other relevant information:

NB. On submission of your details you will be forwarded to a confirmation page to check all of the above details.

GUIDELINES
PLEASE READ THIS BEFORE SENDING THE FAULT REPORT

As a Reseller, if you experience any sort of destination fault, you are expected to have tested connectivity over an alternative route to check that there is not a general fault, and to make sure you have the right number/s.

Services advertised and the networks supporting these services may from time to time require upgrading, modification maintenance and other works (including but not limited to works required for security reasons) or may be affected by unforeseen events that may result in the partial or complete non-availability of the services. Justphone will use all reasonable efforts to provide back-up or alternative services and to keep all such periods of non-availability to a minimum but some interruption may be inevitable.

Just Phone cannot guarantee 100% connectivity.

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